CUSTOMERS · PEOPLE · OPERATIONS

Taylor Lorei

Taylor Lorei

Customer Success & Operations Leader

Customer Success and operations leader with experience leading teams, improving customer outcomes, and building scalable systems across fast-paced B2B SaaS environments.

Customer Success and operations leader with experience leading teams, improving customer outcomes, and building scalable systems across fast-paced B2B SaaS environments.

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TaylorRLorei@gmail.com

Phoenix, AZ

Taylor Lorei headshot

Customer Success leadership with an operational mindset.

Customer Success leadership with an operational mindset.

450+

450+

B2B SaaS customers supported

6+ years

6+ years

Supporting customers through complex products and processes

$2.3M+

$2.3M+

ARR supported

15+

15+

CSMs onboarded and coached

EXPERIENCE

Leading teams, improving outcomes, and creating the structure to scale.

Leading teams, improving outcomes, and creating the structure to scale.

July 2025 — Present

Manager, Customer Success

Lead Forensics · Phoenix, AZ

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July 2025 — Present

Manager, Customer Success

Lead Forensics · Phoenix, AZ

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February 2025 — June 2025

Senior Customer Success Manager

Lead Forensics · Phoenix, AZ

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February 2025 — June 2025

Senior Customer Success Manager

Lead Forensics · Phoenix, AZ

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April 2024 — January 2025

Customer Success Manager

Lead Forensics · Phoenix, AZ

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April 2024 — January 2025

Customer Success Manager

Lead Forensics · Phoenix, AZ

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May 2023 — April 2024

Account Executive

The Knot Worldwide · Remote

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May 2023 — April 2024

Account Executive

The Knot Worldwide · Remote

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July 2020 — May 2023

Sr. Consumer Client Manager & Team Lead

HomeLight · Phoenix, AZ

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July 2020 — May 2023

Sr. Consumer Client Manager & Team Lead

HomeLight · Phoenix, AZ

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January 2017 — April 2020

Flight Attendant

Alaska Airlines · Los Angeles, CA

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January 2017 — April 2020

Flight Attendant

Alaska Airlines · Los Angeles, CA

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CORE SKILLS

Where people, systems, and strategy come together.

Where people, systems, and strategy come together.

People Leadership & Enablement

Building, developing, and enabling high-performing teams.

Technical Implementation & Complex Systems

Turning complex products and requirements into successful customer outcomes.

Operations & Process Improvement

Building scalable systems, workflows, and insights that make teams work better.

People Leadership & Enablement

Building, developing, and enabling high-performing teams.

Technical Implementation & Complex Systems

Turning complex products and requirements into successful customer outcomes.

Operations & Process Improvement

Building scalable systems, workflows, and insights that make teams work better.

OUTSIDE OF WORK

A little more than the job title.

A little more than the job title.

Outside of work, I’m usually planning my next concert or trip—or happily staying home with my husband and our dog. I love books, video games, and just about anything medieval (thrilled about any combination of the three). Growing up in Joshua Tree, California gave me a love for exploration and adventure, so I’m always up for discovering somewhere new, but equally happy disappearing into a good fantasy world for a while.

Taylor exploring Kutná Hora, Czechia

Kutná Hora, Czechia

Exploring medieval cities

Taylor's dog, Atlas

Atlas

"Best Coworker" award, 6 years running

 Taylor horseback riding

The resident horse girl

It's okay to make jokes about it

Church of Our Lady before Týn in Prague, Czechia

Prague, Czechia

Favorite place I've ever been

Taylor in the crowd at a concert

Happy place

Battle-tested by Ticketmaster

Taylor standing on The Great Wall of China

Great Wall of China

Yes, this makes it into every '2 truths and a lie'

GET IN TOUCH

Let’s tackle the next challenge.

Let’s tackle the next challenge.

I’m looking for opportunities where I can improve customer outcomes by solving operational and process challenges, coaching and enabling people, and collaborating across teams. If that sounds like what your team needs, I’d love to connect!

TaylorRLorei@gmail.com

Send a quick note — I’ll reply soon.

© 2026 Taylor Lorei. All rights reserved.