CUSTOMERS · PEOPLE · OPERATIONS
Customer Success & Operations Leader

B2B SaaS customers supported
Supporting customers through complex products and processes
ARR supported
CSMs onboarded and coached
EXPERIENCE
CORE SKILLS
OUTSIDE OF WORK
Outside of work, I’m usually planning my next concert or trip—or happily staying home with my husband and our dog. I love books, video games, and just about anything medieval (thrilled about any combination of the three). Growing up in Joshua Tree, California gave me a love for exploration and adventure, so I’m always up for discovering somewhere new, but equally happy disappearing into a good fantasy world for a while.

Kutná Hora, Czechia
Exploring medieval cities

Atlas
"Best Coworker" award, 6 years running

The resident horse girl
It's okay to make jokes about it

Prague, Czechia
Favorite place I've ever been

Happy place
Battle-tested by Ticketmaster

Great Wall of China
Yes, this makes it into every '2 truths and a lie'
GET IN TOUCH
I’m looking for opportunities where I can improve customer outcomes by solving operational and process challenges, coaching and enabling people, and collaborating across teams. If that sounds like what your team needs, I’d love to connect!
TaylorRLorei@gmail.com
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